Support
Support built for partners.
Whether you're evaluating a sample or managing volume orders, our team backs you through technical questions, warranty, and updates.
How we help
Four ways we back your business.
Technical support
Help with compatibility, setup, and troubleshooting for your team and customers.
Warranty & RMA
Clear warranty terms and a straightforward return process for faulty units.
Firmware updates
Over-the-air improvements and update guidance across the product lifecycle.
24h sales reply
Quotes, lead times, and project questions answered within one business day.
FAQ
Common questions.
Which cars are compatible?
Our adapters work with vehicles that already have factory wired CarPlay or Android Auto. If the car supports the wired version of the system, the adapter converts it to wireless. Share your target vehicle list and we'll confirm coverage.
What's the difference between the three models?
The CarPlay adapter is for iPhone users, the Android Auto adapter is for Android users, and the 2-in-1 supports both on a single device. For mixed or retail markets, the 2-in-1 gives the widest coverage with one SKU.
Do you support OEM / ODM branding?
Yes. We customize firmware, boot logo, enclosure, and retail packaging under your brand. See the Customization page for the full scope.
What is the minimum order quantity?
MOQ depends on the model and the level of customization. Send us your requirements and target volume, and we'll confirm MOQ, pricing, and lead time in our proposal.
How are firmware updates delivered?
Units receive over-the-air firmware updates across their lifecycle. We provide update guidance so you and your customers always run a stable, current version.
Can you ship worldwide?
Yes. We support global distributors with export handling and worldwide shipment. Tell us your destination markets and we'll advise on logistics and documentation.
Still need help?
Talk to our support team.
Send your question or model details and we'll get back to you within one business day.