Support for Wireless CarPlay & Android Auto Projects
Get technical assistance for compatibility checks, firmware updates, user manuals, troubleshooting, and after-sales support for your OEM/ODM wireless adapter projects.
Technical Support Categories
Support services designed for brands, distributors, importers, and automotive accessory businesses.
Compatibility Check
Review vehicle model, year, system type, USB interface, and regional configuration before project confirmation.
Firmware Update Support
Firmware assistance for connection stability, compatibility improvement, UI optimization, and project-based needs.
User Manuals
Provide user manuals, quick-start guides, setup instructions, and multi-language documentation for distributors.
Troubleshooting
Support for pairing issues, disconnection, audio delay, display problems, and vehicle-specific feedback.
Warranty & After-Sales
After-sales communication, defect analysis, replacement guidance, and project-based warranty support.
Technical Documents
Datasheets, test reports, compliance files, product labels, and packaging-related documents for qualified projects.
Before Contacting Support
Please prepare the key product, vehicle, phone, and issue information before contacting our technical team. This helps us review the case faster and provide more accurate support.
Product Model
Adapter model, order reference, or product version if available.
Vehicle Information
Vehicle brand, model, year, region, and factory system type.
Phone Model
iPhone or Android model, system version, and connection method.
Issue Description
Describe connection failure, disconnection, audio delay, or display issue.
Photos or Videos
Provide screenshots, dashboard photos, or short videos when possible.
Firmware Version
Share current firmware version if available for update review.
How Support Works
A clear support workflow helps our team review your project or technical issue efficiently.
Submit Information
Share product model, vehicle information, issue details, screenshots, or videos.
›Technical Review
Our team reviews compatibility, firmware status, usage environment, and failure details.
›Solution Guidance
We provide troubleshooting steps, firmware guidance, or project-based technical suggestions.
›Follow-Up Support
For business partners, we continue to support project feedback and after-sales communication.
Common Troubleshooting
Basic checks for common wireless CarPlay and Android Auto adapter issues before submitting a support request.
Adapter Cannot Connect
Remove old Bluetooth and WiFi pairing records, restart the phone, restart the adapter, and reconnect from the beginning.
Frequent Disconnection
Check USB power stability, port condition, phone system status, and whether the vehicle system is supported.
Audio Delay or Lag
Check phone system version, restart wireless connection, and test with another phone if possible.
Compatibility Issue
Send vehicle brand, model, year, region, USB port type, and factory system details for technical confirmation.
Downloads & Documents
Manuals, firmware guides, and technical documents are available upon request for verified business customers.
User Manual
Product setup instructions, pairing steps, LED indicators, usage notes, and basic troubleshooting guidance.
Request FileQuick Start Guide
Simple installation and first-time connection guidance for distributors, dealers, and end users.
Request FileFirmware Update Guide
Firmware update instructions and project-based guidance for compatibility and stability improvement.
Request FileSupport FAQ
Common questions about compatibility, firmware, documentation, and after-sales technical support.
How do I check whether a vehicle is compatible?
Please provide the vehicle brand, model, year, region, factory system type, USB port type, and whether the vehicle already supports wired CarPlay or wired Android Auto.
What information do you need for technical support?
We usually need the product model, firmware version if available, phone model, vehicle information, issue description, screenshots, photos, or a short video showing the problem.
Do you provide firmware updates?
Yes. Firmware support can include compatibility optimization, stability improvement, UI adjustment, and selected project-based updates depending on the product model.
Can you provide user manuals for our brand?
Yes. For OEM/ODM projects, we can support branded user manuals, quick-start guides, packaging instructions, labels, and multi-language documentation.
What should users do if the adapter cannot connect?
Users should check whether the vehicle supports factory wired CarPlay or Android Auto, restart the adapter and phone Bluetooth/WiFi, remove old pairing records, and contact support with vehicle and phone details.
Do you support after-sales troubleshooting for distributors?
Yes. We provide project-based after-sales communication, defect feedback review, firmware guidance, compatibility analysis, and replacement suggestions for business partners.
Need Technical Support for Your Project?
Send us your product model, vehicle information, and support request. Our team will review your case and respond as soon as possible.